Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at help@valicci.com

FAQ

If you would like a refund, please let us know within 24 hours of placing your order, as all orders are processed and prepared for shipment the next day. If 24 hours has past since the placing of your order, we cannot issue a refund to you as your items have already been sent out. If that is the case, simply wait to receive your package, and contact us at help@valicci.com to return your items. A representative will walk you through the steps you can take to go about returning your items and obtaining your refund.
 

Yes. We are shipping out overhaul orders. If anyone claims to have not received their items, or if they have specific questions regarding their order, please let them know that they can reach us anytime at help@valicci.com.

All orders are processed and prepared for shipment within 24 hours. You can expect to receive a tracking number for your order within 72 hours of placing your order. All domestic orders can expect 7-14 business days delivery, after their item(s) have been shipped out. All international orders can expect 9-15 business day delivery, after their item(s) have been shipped out.

To track your order, click here.

Yes! We do have special discounts that get sent out to our Newsletter members and due to demand, we are working on offering gift vouchers as well.